OVERVIEW

At Globe & Go LLC, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products purchased from our website may be returned or refunded.

Eligibility for Returns

You may request a return if:

• Returns allowed
• Buyer pays return shipping
• Tight eligibility requirements
• No blanket refunds
• Clear install disclaimers
• VIN verification requirements
• The product is defective, damaged, or incorrect
• The item is unused, uninstalled, and in original condition
• The return request is made within 7–14 days of delivery (as applicable)

Items must be returned in original packaging with all accessories, manuals, and invoices.

Non-Returnable Items

The following items are not eligible for return or refund:

• Electrical parts once installed or used
• Custom-made or special-order parts
• Clearance or discounted items (unless damaged)
• Products damaged due to improper installation or misuse

Return Process

To initiate a return:

• Contact our support team with your order number and issue details
• Our team will review and approve the return request
• Once approved, ship the product to the provided return address

Unauthorized returns may not be accepted.

Return Shipping

To initiate a return:

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping method
• Globe & Go LLC is not responsible for lost or damaged return shipments

Inspection & Approval

All returned items are inspected upon receipt. Refunds or replacements are approved only after quality verification.

Refund Policy

• Approved refunds will be processed to the original payment method
• Refunds are typically completed within 7–10 business days after inspection
• Shipping charges are non-refundable unless the return is due to our error

Replacement Policy

If eligible, customers may choose a replacement instead of a refund, subject to product availability.

Order Cancellation

Orders can be canceled before shipment. Once shipped, cancellation requests will be treated as return requests under this policy.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, notify us within 48 hours of delivery with photos or videos as proof. Failure to report within this time may affect eligibility.

Contact Us

For return or refund-related queries, please contact:

Email: contact@globeandgo.com
Phone: 18886915057
Address: Globe & Go LLC
4600 Powder Mill Road Suite
#450 Beltsville, MD 20705
United States